support_agent
We're here to help
Support Center
Get help with your hosting, domains, billing, or any other questions. Our team is ready to assist you.
call
Phone Support
Call us during business hours for immediate assistance.
+255 700 000 000Mon–Fri, 8AM–6PM EAT
Frequently Asked Questions
How do I get started with hosting? expand_more
Simply choose a hosting plan from our plans page, complete the checkout, and your account will be provisioned automatically via cPanel.
How do I register a domain? expand_more
Visit our domains page, search for your desired domain name, add it to your cart, and proceed with checkout. We support .tz, .co.tz, .com, and many more TLDs.
What payment methods do you accept? expand_more
We accept M-Pesa, bank transfers, and international card payments via DPO. All payments are processed securely.
How do I access cPanel? expand_more
Once your hosting account is active, you can find your cPanel credentials in your dashboard under Hosting → Manage. Click "Open cPanel" to access your control panel.
What is your refund policy? expand_more
We offer a 30-day money-back guarantee on all hosting plans. Domain registrations are non-refundable as per ICANN policy.
How do I transfer a domain to ASK Group? expand_more
Go to our domain transfer page, enter your domain name and authorization code, and we'll handle the rest. Transfers typically complete within 5-7 days.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.